Terms & Conditions

LAST UPDATED: 12 OCTOBER 2026

These terms apply when you browse or buy from brilliant-belle.co.za (the “website”). By placing an order, you agree to these terms. They should be read with our Shipping Policy, Returns & Refunds Policy and Privacy Policy.

1. About us

• Trading name: Brilliant Belle
• Business type: Sole proprietorship, based in Cape Town, Western Cape, South Africa
• Website: brilliant-belle.co.za
• Email: sales@brilliant-belle.co.za
• WhatsApp: 079 595 4205
• Address for legal notices: available on request by email

2. Our products

• All jewellery sold on this website is 925 sterling silver unless clearly stated otherwise. Some pieces may have a rhodium or gold finish over the silver.
• We take care to show products accurately, but colours, sizes and finishes may look slightly different from photos depending on your screen. Sizes are approximate.
• Lifestyle photos are for inspiration and may show styling items that are not included.

3. Prices and payment

• All prices are shown in South African Rand (ZAR).
• Delivery costs are shown at checkout before you pay.
• We accept payment by debit or credit card through Yoco, and other payment methods shown at checkout. Your card details are processed securely by the payment provider and are never stored on our website.
• We may change prices at any time, but changes will not affect orders already paid.
• If a product is listed at an obviously incorrect price due to an error, we may cancel the order and refund you in full.

4. Orders

• When you place an order, you will receive an email confirming that we have received it. A contract is formed once payment is confirmed.
• If an item is out of stock after you have paid, we will contact you and offer a replacement or a full refund.
• We may refuse or cancel an order if we suspect fraud or if we cannot deliver to your address. In this case you will receive a full refund.

5. Delivery

Delivery options, costs and times are explained in our Shipping Policy. Risk in the goods passes to you once they are delivered to your chosen Pudo locker or address.

6. Cancellations, returns and your rights

• You may cancel within 7 days of receiving your order under section 44 of the Electronic Communications and Transactions Act. You only pay the direct cost of returning the goods.
• Under the Consumer Protection Act, goods must be of good quality and free of defects. You may return a defective item within 6 months for a repair, replacement or refund.
• Full details are in our Returns & Refunds Policy.

7. Caring for your jewellery

Sterling silver naturally tarnishes over time, especially in heat and humidity. Tarnish is not a defect and can be cleaned. Please follow the care card in your box and our care guide.

8. Gift orders

If you send an order as a gift, the person who placed the order remains the customer for returns and refunds. Refunds are paid to the original payment method.

9. Website use

• Content on this website (text, photos, logos and designs) belongs to Brilliant Belle or is used with permission, and may not be copied without our written consent.
• We try to keep the website available and accurate, but we cannot guarantee it will always be error-free or uninterrupted.

10. Liability

Nothing in these terms limits your rights under the Consumer Protection Act or other South African law. To the extent the law allows, we are not responsible for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for that order.

11. Privacy

We respect your privacy and handle your personal information in line with the Protection of Personal Information Act (POPIA). See our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. The version on the website when you place your order applies to that order.

13. Governing law and complaints

These terms are governed by the laws of the Republic of South Africa. If you have a complaint, please contact us first on WhatsApp 079 595 4205 or sales@brilliant-belle.co.za and we will do our best to resolve it quickly. You may also contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.