Returns & Refunds

LAST UPDATED: 12 OCTOBER 2026

We want you to love every piece. If something isn’t right, here is how returns and refunds work. This policy applies to orders placed on brilliant-belle.co.za. It does not take away any of your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Bought on Takealot or Amazon? Please return through that marketplace’s own returns process. This policy covers website orders only.

1. Changed your mind? 7-day returns

You may cancel your order and return it within 7 days of receiving it, for any reason (this is your “cooling-off” right under section 44 of the Electronic Communications and Transactions Act).

• The item must be unworn, in its original condition and packaging, with the gift box, insert and care card.
• Earrings: for hygiene reasons, earrings can only be returned for change of mind if they are unworn and still sealed in their original bag.
• You pay the cost of sending the item back to us.
• We refund the full price you paid for the item. Original delivery fees are not refundable unless the whole order is returned.

2. Faulty or incorrect item? 6-month quality guarantee

All our jewellery is real 925 sterling silver. If an item is defective, not as described, or we sent the wrong item, you may return it within 6 months of delivery. In line with section 56 of the Consumer Protection Act, you can choose a repair, replacement or full refund.

• We cover the return delivery cost for faulty or incorrect items. Contact us first and we will arrange it.
• Please send a photo of the problem so we can help quickly.

What is not a defect: normal tarnish, scratches or bending from wear, damage from chemicals, swimming, perfume or heat, lost stones caused by impact, or a lost earring back. Silver naturally tarnishes over time and can be cleaned. See our guide on how to clean sterling silver.

3. How to return an item

1. Contact us first on WhatsApp 079 595 4205 or email sales@brilliant-belle.co.za with your order number and the reason for the return. We will confirm your return reference.
2. Pack the item securely in its original box.
3. Send it with Pudo (drop it at any Pudo locker or kiosk) to our return address below.
4. Send us your Pudo tracking number.

Return address
The Courier Guy Brackenfell (Pudo kiosk)
Attention: Brilliant Belle Returns
WhatsApp: 079 595 4205
Email: sales@brilliant-belle.co.za

Please do not send items back without contacting us first, as we cannot be responsible for parcels we were not expecting.

4. Refunds

• Once we receive and check your return, we will let you know if it is approved.
• Approved refunds are paid within 7 business days to your original payment method (and always within 30 days, as the law requires).
• Card refunds can take a few extra days to reflect, depending on your bank.

5. Exchanges

Want a different style instead? Return the item as above and place a new order, or ask us on WhatsApp and we will help arrange an exchange.

6. Questions

We are a small South African business and we are happy to help. WhatsApp 079 595 4205 or email sales@brilliant-belle.co.za.